CUE Ecosystem

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The Ecosystem

CUE is a Software as a Service (SaaS) solution designed to enable customers to manage their Operational Resilience, Risk Management, Outsourcing & Compliance functions through customised workflows integrated, tailored and managed within the organisation’s own Microsoft 365 environment.

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The CUE Advantage

Although the application is developed by Solution Out, it resides within the client organisation’s environment, adhering to the specific security and access protocols defined by the client. Consequently, any modifications to the security posture of the client’s Microsoft 365 or IT environment will also apply to the CUE Ecosystem. This arrangement grants the client more granular control over the security of their environment. The data entered by the client organisation into the CUE Ecosystem is stored within the client’s environment, ensuring better control over data security protocols. Neither the CUE Ecosystem nor CUE transfers data outside the client’s environment.

CUE Risk

CUE Risk is engineered to assist businesses in identifying, assessing, and managing potential risks that could affect their operations, finances, or reputation. The application seamlessly integrates with Microsoft Teams and SharePoint, enhancing engagement with the organisation and its staff while ensuring data retention within the organisation’s own environment.

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CUE Incidents & Changes

CUE Incident & Change Mgt. integrates with the CUE ecosystem, allowing for the capture, tracking and management of organisation wide incidents involving all ICT (Hardware & Software), Facilities (Health & Safety, Power Outage etc.), Operational (Errors etc), Regulatory Breaches as well as Data Breaches and Subject Access Requests under GDPR.

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CUE Outsourcing

CUE Outsourcing integrates with the CUE Ecosystem, efficiently managing your organization's outsourced providers and third parties. This module aligns with Irish and UK regulations, supporting ongoing due diligence and reviews. It provides reminders for key tasks, integrates with ticketing systems for SLA management, and offers oversight of third-party dependencies.

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CUE Compliance

CUE Compliance integrates with Risk, Outsourcing, and other modules to ensure effective operational resilience and controls. It is updated with the latest regulatory guidelines, including Part IV and DORA, and incorporates best practices like the Obligations Register. Users can create custom registers and questions while benefiting from the collective learning within the sector.

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CUE Operational Resilience

CUE Operational Resilience helps Credit Unions maintain their firm's resilience. It assists your organization in managing deliverables, tracking critical services, tolerances, key deliverables, and documents, as well as monitoring operational resilience testing status and reporting on the firm's resilience stance. The module evolves with collective learning from the sector.

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Future Modules

CUE Modules and features evolve based on client feedback and evolution of the sector , changes to the regulation and best practices In addition to the evolution of the current modules with additional features and integrations, some of the future modules are below: 1. ISO/QMS Integration 2. AML 3. PO/Invoicing Management 4. AI Integration for insights 5. CEO Dashboard 6. API Integration with external applications

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Frequently Asked Questions (FAQs)

What is CUE?

CUE is a Software as a Service (SaaS) solution designed to help organizations manage their Operational Resilience, Risk Management, Outsourcing, and Compliance functions. It offers customized workflows that are integrated, tailored, and managed within the organization’s own Microsoft 365 environment.

How does CUE integrate with Microsoft 365?

CUE seamlessly integrates with Microsoft 365, allowing organizations to leverage their existing infrastructure. This integration ensures that all workflows and data management processes are aligned with the tools and applications already in use, such as SharePoint, Teams, and Outlook.

What are the key features of CUE?

Customizable workflows for incidents, changes member sentiment.
Integration with Microsoft 365 applications.
Real-time monitoring and reporting.
Enhanced security and compliance management.
User-friendly interface and easy deployment.

What kind of support does CUE offer for Risk Management?

CUE offers comprehensive risk management support, including risk identification, assessment, and mitigation. It provides real-time risk reporting and analytics, helping organizations make informed decisions to minimize potential impacts.

Is CUE secure?

Yes, CUE is designed with security in mind. It leverages the security features of Microsoft 365, including data encryption, access controls, and regular security updates, to ensure that all data and workflows are protected.

How can I get started with CUE?

To get started with CUE, book a 15 minutes call for a demo and consultation. We will work with you to understand your specific needs and tailor the solution to fit your organization’s requirements.

What is the technology stack used in CUE?

Microsoft Power Platform: Utilised for developing and maintaining the CUE application.
Microsoft Lists Application: Serves as the database for the application, with multiple lists in the background supporting data management for CUE Ecosystem.
Microsoft Power Automate: Employed to create specific automations that support the CUE Ecosystem, including data capture, data storage in lists, data transformation where necessary, and providing notifications and emails.
Microsoft Teams and SharePoint: The CUE Ecosystem integrates with these applications to facilitate easier access to functionality and data.

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