CUE Outsourcing

CUE Outsourcing enables your organization to efficiently manage Outsourced Service Providers and Third Parties. The module expertly navigates the 3rd Party Lifecycle, ensuring your organization stays informed about the latest sector developments.

As the world becomes increasingly digital, third-party dependencies are becoming more prominent. Effective oversight of third parties is critical for maintaining operational resilience. Regulations reflect this need, with growing scrutiny over third-party risks. CUE Outsourcing module addresses these factors by guiding your organization through the effective management of third parties, ensuring compliance with regulations and enhancing overall operational resilience. This module keeps you updated on the latest sector changes, helping you navigate the complexities of third-party relationships and mitigate associated risks.

Effective Third-Party Lifecycle Management

Third-party lifecycle management involves overseeing the entire relationship with external vendors, from initial selection and onboarding to ongoing monitoring and eventual offboarding. CUE Outsourcing includes guidance on effective onboarding, management, maintenance, and offboarding of third parties. This ensures compliance with regulations, mitigates risks, and maintains operational resilience through strong, reliable partnerships.

Due-Diliegence and Reviews done right

CUE Outsourcing provides prebuilt due diligence questionnaires and review options, facilitating communication with third parties and guiding organizations through key review aspects. The module includes reminders and notifications to ensure adherence to tasks and schedules, keeping you on top of your responsibilities. This comprehensive approach ensures thorough and effective third-party management.

Stay on top of the regulatory changes

CUE Outsourcing is continuously updated with changes in regulations and best practices within the sector and beyond. The module guides organizations through conducting comprehensive risk assessments and helps maintain adherence to audit and compliance requirements in third-party management. This ensures that your organization remains informed, compliant, and effectively manages third-party risks, enhancing overall operational resilience and efficiency.

Integration with Incidents and Changes

CUE Outsourcing integrates with the Incident and Change Management module, offering a comprehensive view of third-party service effectiveness. This integration allows organizations to monitor overall performance while providing the ability to drill down into specific third parties or business areas, ensuring detailed oversight and management of third-party relationships.

SLA & Performance Management

CUE Outsourcing integrates with Risk, Incidents, Changes, and Compliance modules, offering effective insights into third-party performance in meeting organizational goals. CUE Outsourcing provides a platform for conducting thorough SLA evaluations, ensuring third-party services align with organizational expectations and standards.

Documentation and Audit

Effective third-party management requires reviewing various documents like due diligence, insurance, privacy policies, and data protection. To avoid confusion and support decision-making, CUE Outsourcing offers a centralized location within your environment to collate and classify these documents. It also creates an audit trail for any actions required in managing third parties, ensuring thorough oversight.

The Technology

The CUE Ecosystem, which includes CUE Risk, Incidents and Changes is developed using the technology stack powered by the Microsoft Power Platform. Although the application is developed by SolutionOut, it resides within the client organization’s environment, adhering to the specific security and access protocols defined by the client. Consequently, any modifications to the security posture of the client’s Microsoft 365 or IT environment will also apply to the CUE Ecosystem. This arrangement grants the client more granular control over the security of their environment.

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Frequently Asked Questions (FAQs)

What functionalities does the third-party management module offer?

The module provides vendor risk assessment, document management for third party documents including contracts and due diligence, performance monitoring including SLAs and Due-diligence and integrating with Incidents and Changes Module to identify response times, and compliance tracking to ensure effective third-party oversight. Standard documents can be sent through the system using Adobe Sign for digital signatures.

How does the module help with vendor risk assessment?

The module has predefined Due Diligence and Initial DPIA templates that can be sent to third parties digitally using Adobe Sign that is integrated with the system. The responses can be assessed within the system and tracked for audit purposes. Issues identfied can be linked to CUE Tasks and managed within the Team environment for effective tracking.

Can the module integrate with existing CUE Modules and other external systems?

Yes, the module is designed to seamlessly integrate with existing CUE modules. CUE can integrate with other APIs of external systems for seamless transfer of data. However, external transfer of data will have to be approved and configured and is not natively available to allow for GDPR controls.

Who can access the third-party management module?

Access is role-based, allowing relevant staff such as Risk Managers, Compliance Officers, and Procurement Managers to use the module effectively, with appropriate training provided.

Is support available for using the third-party management module?

Absolutely! Ongoing support and training are provided to ensure users can effectively utilize the module, with assistance available from the product team or trained superusers within your organisation.

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